Need help?

The https://www.sendra.com/ navigation languages are: Spanish and English

If an item is sold out, we will endeavour to replace it as soon as possible.

SENDRA boots are a handmade product, so there may be a slight difference in the finish. If you have any questions, please contact us.

Subscribe to the newsletter by entering your email address.

If you have forgotten your password, you can recover it through "Forgot password?" in the Register section.

Once you have placed your order, you will receive a confirmation email. If you do not receive it, contact our customer service department.

To check the status of your order, go to "My Account" and select "Orders".

You can remove the items you do not want from the shopping cart, provided that the order has not been processed. Contact: shop@sendra.com

Yes, although if the order has already been processed, you will have to pay the shipping costs.

We accept the following methods of payment:

Your card may be rejected due to one of the following reasons:
The card may have expired. Check that your card has not exceeded the expiry date.
It could be that the limit has been reached on the card. Check with your bank that the card has not exceeded the amount permitted for shopping.
You might have entered some of the details incorrectly. Check that you have filled in all the required fields correctly.

Yes, send an email to shop@sendra.com with your company's details and we will send you the invoice.

You can receive your order at the address you indicate, your home address, work address, etc.

The country of delivery always has to match the country of purchase.

Check the delivery times.

For shipments to mainland Spain shipping is free on orders from 140€.

For other destinations you can calculate shipping costs in the checkout cart or on the checkout page.

The shipping fee will be calculated based on the weight and volume of the item.

The shipping fee does not include import taxes. You will be responsible for import duties and other customs charges and you must pay the import tax if customs charges them.

Yes, you will see the status of your order through "My account" in "Orders" .

For orders made to mainland Spain, Balearic and Canary Islands and European Union countries.

You have 14 days to return your order from the day you received it.

The product must be unused, in its original condition and with its packaging intact.

Print a copy of your order, put it inside the box and pack the package as you received it.

You have to send the package to us, paying the shipping costs. It has to be a delivery to our door, we will not come to pick it up at your door, nor to any local post office.

We will refund the amount of the order (minus the shipping costs, if any) by the same way you paid and within 20 days from the day the logistic center notifies the reception of the returned products.

For more information about shipping and returns you can write to: shop@sendra.com

Return address:

MAILBOXES ETC VILLENA
Partida las Tiesas nave 501
(03400) Villena-Alicante
SPAIN
TEL: (+34) 96 615 12 00

For orders placed to countries outside the European Union

You have 14 days to return your order from the day you received it.

The product must be unused, in its original condition and with its packaging intact.

For orders returned from outside the EU, the package must pass through customs and therefore it will be necessary to attach some documents to the package to avoid delivery delays and additional costs for you.

Please contact to us to get all details and the return documents.

For more information about shipping and returns you can write to us at: shop@sendra.com

The deadline for any return is 14 days from receipt of the order.

Remember that no returns are allowed for orders in the custom category, as well as for special orders.

The return shipping to our warehouse is at the customer's expense, unless the order arrives defective, in which case we will take care of the postage.

After approving the return (the items have to be in perfect condition and have the inner labels) you will receive a confirmation email indicating that the amount will be paid into your account in a few days (15/20 days maximum). Remember that payment to a credit card always depends on your bank.

Once the return has been approved, you will receive the amount via the same payment method you used for the purchase.

Contact our customer service department and we will resolve the problem as soon as possible.
https://www.sendra.com/ reserves the right to reject returns reported or shipped after the deadline, or items that are not in the same condition as when they were received.