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The https://www.sendra.com/ navigation languages are: Spanish and English

If an item is sold out, we will endeavour to replace it as soon as possible.

SENDRA boots are a handmade product, so there may be a slight difference in the finish. If you have any questions, please contact us.

Subscribe to the newsletter by entering your email address.

If you have forgotten your password, you can recover it through "Forgot password?" in the Register section.

Once you have placed your order, you will receive a confirmation email. If you do not receive it, contact our customer service department.

To check the status of your order, go to "My Account" and select "Orders".

You can remove the items you do not want from the shopping cart, provided that the order has not been processed. Contact: shop@sendra.com

Yes, although if the order has already been processed, you will have to pay the shipping costs.

We accept the following methods of payment:

Your card may be rejected due to one of the following reasons:
The card may have expired. Check that your card has not exceeded the expiry date.
It could be that the limit has been reached on the card. Check with your bank that the card has not exceeded the amount permitted for shopping.
You might have entered some of the details incorrectly. Check that you have filled in all the required fields correctly.

Yes, send an email to shop@sendra.com with your company's details and we will send you the invoice.

You can receive your order at the address you indicate, your home address, work address, etc.

The country of delivery always has to match the country of purchase.

Check the delivery times.

For shipments to mainland Spain shipping is free on orders from 140€.

For other destinations you can calculate shipping costs in the checkout cart or on the checkout page.

The shipping fee will be calculated based on the weight and volume of the item.

The shipping fee does not include import taxes. You will be responsible for import duties and other customs charges and you must pay the import tax if customs charges them.

Yes, you will see the status of your order through "My account" in "Orders" .

ORDERS FROM SPAIN AND EUROPEAN UNION COUNTRIES



You have 14 days to return your order from the day you received it.



The product must be unused, in its original condition and with its packaging intact.



Print a copy of your order, put it inside the box and pack the package as you received it.



You have to send the package to us, paying the shipping costs. It has to be a delivery to our door, we will not come to pick it up at your door, nor to any local post office.



We will refund the amount of the order (minus the shipping costs, if any) by the same way you paid and within 20 days from the day the logistic center notifies the reception of the returned products.



For more information about shipping and returns you can write to: shop@sendra.com



Return address:



MAILBOXES ETC VILLENA

Partida las Tiesas nave 501

(03400) Villena-Alicante

SPAIN

TEL: (+34) 96 615 12 00


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RETURNS OF ORDERS FROM COUNTRIES OUTSIDE THE EUROPEAN UNION (EXCEPT UK, SWITZERLAND, USA AND CANADA)



You have 14 days to return your order from the day you received it.


You must request the return by entering your customer file, and in the order detail select the option "Request order return".


If you are not a registered user, in order to make the return you must create an account from the registration form using the same email with which you made the order.



Print a copy of your order, put it in the box and pack the package as you received it.


Then you must follow the following steps:


(Only you are responsible for the problems, delays or expenses that are caused due to the return by other means)



1. PAY THE RETURN SHIPPING COSTS


For the payment we will send you the link to make the payment when you confirm if you want to change the size or refund the money.

The cost will be the same as what you paid for shipping the order.


If you want to exchange for a new size, you must also pay the new shipping costs.


If you want to exchange for a new model, we need to know the model to check the stock and tell you the price difference.



2. PACK THE ORDER IN THE SAME WAY IT WAS RECEIVED


The product must be unused and in its original condition, that is, without wrinkles, scratches or stains on the leather or soles, in its own bags, with all the protections and in the correct position inside the box to avoid scratches in transport, as well as in its original packaging, including guarantees, labels and recommendations for use.



3. ATTACH THE UPS RETURN LABEL + THE FOLLOWING DOCUMENTS OUTSIDE OF THE PACKAGE FOR CUSTOMS CONTROL:


Customs must verify that the exact same order that you received from us is being returned. To do this, you must fix the following documents on the outside of the box (so that the carrier does not lose it):



- ORIGINAL INVOICE OF THE ORDER YOU RECEIVED

- RETURN INVOICE

- “DUA” DOCUMENT



We will send you the return label and all the necessary documents once you have paid the return shipping costs.


This is very important so as not to have any extra charges or delays in delivery.



4. CALL THE UPS OFFICE IN YOUR COUNTRY TO PICK UP THE PACKAGE


You have to agree with the UPS transport agency the day and time that best suits you to pick up the package.



5. NOTIFY US WHEN UPS PICKS UP THE PACKAGE


Let us know when the UPS carrier has picked up the package.


Any questions, please let us know before returning the order.

You will avoid many problems, delays and additional expenses for you.



We will refund the amount of the order (discounting shipping costs, if any) by the same means you paid for and within 20 days from the day the logistics center notifies receipt of the returned products.


(The logistics center needs several days to review the returned products, so the refund will not be made the same day that the transport agency informs you that the package has been delivered).




For more information about shipping and returns you can write to:
shop@sendra.com




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RETURN ORDERS FROM UNITED KINGDOM (UK), SWITZERLAND, UNITED STATES (USA) AND CANADA


1. You have 14 days to return your order from the day the transport agency delivered it.



2. Request the return of the order by entering your customer account on the web and in the order detail select the option "Request order return". Then select the item or items you want to return.

If you are not a registered user, in order to make the return you must create a customer account from the Registration Form using the same email with which you made the order.



3. Inside your order box you will find the following documents:



- Instructions to make the return

- Return label

- Return invoice (2 units)

- Transparent plastic adhesive



4. Put one of the two return invoices inside the box (If you ordered several products and you do not return them all, ask us by email for a new return invoice that contains only the items you are returning and print two copies).



5. Pack the order in the same way that you received it (If you return fewer items than you ordered, pack with a smaller box).


The product must be unused and in its original condition, that is, without wrinkles, scratches or stains on the leather or soles; inside their own bags, with all the protections and in the correct position inside the box to avoid scratches during transport; as well as in its original packaging, including guarantees, labels and recommendations for use.



6. Paste the return label outside the packaging box and next to it the transparent adhesive envelope with the other return invoice inside.



7. Call the transport agency to agree with them the day and time slot to collect the package, or take it to the Fedex Store closest to your home:


--UK--
OPTION 1: Call 03456 07 08 09
OPTION 2: Take the package to the FedEx Store. UK stores Location: https://local.fedex.com/en-gb

--SWITZERLAND--
OPTION 1: Call 1 800 463 3339

OPTION 2: Take the package to the FedEx Store.  SWITZERLAND stores location: https://local.fedex.com/en-ch

--USA--
OPTION 1: Call 1 800 463 3339
OPTION 2: Take the package to the FedEx Store. USA stores location: https://local.fedex.com/en-us

--CANADA--
OPTION 1: Call 1.800.463.3339.

OPTION 2: Take the package to the FedEx Store. CANADA stores location: https://local.fedex.com/en-ca



8. Notify us by email the day the transport agency has picked up the package or when you have left it at the Fedex store.


Any questions you have, please let us know before returning the order.


Only you are responsible for the problems, delays or extra expenses that are caused due to not complying with the instructions, or for the return by means other than our transport agency.



9. We will make the refund of the product or products returned by the same means that you paid and within a period of 20 days from the day the logistics center notifies the receipt and quality review.
We will deduct the amount corresponding to the return shipping costs, which depend on the country of origin:



--UK AND SWITZERLAND--

1 PAIR OF BOOTS: 45€
2 PAIRS OF BOOTS: 55€

--USA AND CANADA--

1 PAIR OF BOOTS: 95€
2 PAIRS OF BOOTS: 120€



10. For more information about returns you can write to us at: shop@sendra.com

The deadline for any return is 14 days from receipt of the order.

Remember that no returns are allowed for orders in the custom category, as well as for special orders.

The return shipping to our warehouse is at the customer's expense, unless the order arrives defective, in which case we will take care of the postage.

After approving the return (the items have to be in perfect condition and have the inner labels) you will receive a confirmation email indicating that the amount will be paid into your account in a few days (15/20 days maximum). Remember that payment to a credit card always depends on your bank.

Once the return has been approved, you will receive the amount via the same payment method you used for the purchase.

Contact our customer service department and we will resolve the problem as soon as possible.
https://www.sendra.com/ reserves the right to reject returns reported or shipped after the deadline, or items that are not in the same condition as when they were received.