Returns in My Account
RETURNS ORDERS FROM SPAIN AND EUROPEAN UNION COUNTRIES
You have 14 days to return your order from the day you received it.
The product must be unused and in its original condition, that is, without wrinkles, scratches or stains on the leather or soles and in its original packaging, including guarantees, labels and recommendations for use.
You must request the return by entering your customer file , and in the order detail select the option "Request return " and do the following steps:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click on the order for which you want to send the return.
3. If your order has more than one item, select the items you wish to return.
4. Select a return reason and add a note to the store.
5. Click Request a return.
If you are not a registered user, in order to make the return you must create
an account from the registration form using the same email with which you made the order.
Print a copy of your order, put it in the box and pack the package as you received it.
The expenses and risks associated with the return of the product are the responsibility of the customer, so you have to send us the package, paying the shipping costs and ensuring its delivery in perfect condition. It must be a shipment with delivery to our door, we will not come to pick it up at your door, or any local post office.
We will make the refund of the amount of the order (discounting shipping costs, if any) by the same means that you paid and within 20 days from
from that in which the logistics center notifies the receipt of the returned products.
(The fulfillment center needs several days to check the returned products, for
so the refund of the money will not be made the same day as the agency
transport informs you that it has delivered the package).
For more information about shipping and returns you can write to:
shop@sendra.com
Return address:
ALBACETE INDUSTRIAL, SL
MAIL BOXES ETC VILLENA
Las Tiesas departure ship 501
03400 - Villena (Alicante)
Spain
TEL. +34 96 615 12 00
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RETURNS OF ORDERS FROM COUNTRIES OUTSIDE THE EUROPEAN UNION (EXCEPT UK, SWITZERLAND, USA AND CANADA)
You must request the return by entering your customer file , and in the order detail select the option "Request order return ".
If you are not a registered user, in order to make the return you must create an account from the registration form using the same email with which you made the order.
1. RETURN TIME
You have 14 days to return your order from the day you received it.
2. PACKAGING
The product must be unused and in its original condition, that is, without wrinkles, scratches or stains on the leather or soles, in its own bags, with all the protections and in the correct position inside the box to avoid scratches in transport, as well as in its original packaging, including guarantees, labels and recommendations for use.
Put a copy of your order inside the box and pack the package as you received it.
If you do not have a printer, insert a piece of paper indicating your information and the order number on it. (This is important so that the logistics center knows what order it is when it receives it. It will avoid delays in the management).
3. DELIVERY COSTS
The costs associated with the return of the product are borne by the customer, but in order for the cost to be as economical and quick as possible, we will send you a return label from our transport agency that you will have to pay in advance. Upon receiving your return request, we will send you a link to make the payment through the web. The cost will be the same amount you paid for shipping the order.
4. RETURN LABEL AND DOCUMENTS
Customs must verify that the exact same order that you received from us is being returned. To do this, in addition to the return label, you must affix the following documents to the outside of the box (so that the carrier does not lose it):
- UPS RETURN LABEL
- ORIGINAL INVOICE OF THE ORDER YOU RECEIVED
- RETURN INVOICE
- “DUA” DOCUMENT
We will send you the return label and all the necessary documents a few days after you have paid the shipping costs.
4. PACKAGE COLLECTION
You have to agree with the UPS transport agency the day and time that best suits you to pick up the package at your home. To do this you will have to call the UPS office in your country indicating your name and the Tracking number.
5. NOTIFY WHEN UPS PICKS UP THE PACKAGE
Let us know when UPS has picked up the package for tracking.
6. MONEY REFUND
We will refund the amount of the item or items that you return by the same means that you paid for and within 20 days from the day the logistics center notifies receipt and confirms that the items are OK. (The logistics center needs several days to review the returned products, so the refund will not be made the same day that the transport agency informs you that the package has been delivered).
Any questions, please let us know before returning the order. Only you are responsible for the problems, delays or extra expenses that are caused due to the return by other means.
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RETURN ORDERS FROM UNITED KINGDOM (UK), SWITZERLAND, UNITED STATES (USA) AND CANADA
1. You have 14 days to return your order from the day the transport agency delivered it.
2. Request the return of the order by entering your customer account on the web and in the order detail select the option "Request order return". Then select the item or items you want to return.
If you are not a registered user, in order to make the return you must create a customer account from the Registration Form using the same email with which you made the order.
3. Inside your order box you will find the following documents:
- Instructions to make the return
- Return label
- Return invoice (2 units)
- Transparent plastic adhesive
4. Put one of the two return invoices inside the box (If you ordered several products and you do not return them all, ask us by email for a new return invoice that contains only the items you are returning and print two copies).
5. Pack the order in the same way that you received it (If you return fewer items than you ordered, pack with a smaller box).
The product must be unused and in its original condition, that is, without wrinkles, scratches or stains on the leather or soles; inside their own bags, with all the protections and in the correct position inside the box to avoid scratches during transport; as well as in its original packaging, including guarantees, labels and recommendations for use.
6. Paste the return label outside the packaging box and next to it the transparent adhesive envelope with the other return invoice inside.
7. Call the transport agency to agree with them the day and time slot to collect the package, or take it to the Fedex Store closest to your home:
--UK--
OPTION 1: Call 03456 07 08 09
OPTION 2: Take the package to the FedEx Store. UK stores Location: https://local.fedex.com/en-gb
--SWITZERLAND--
OPTION 1: Call 1 800 463 3339 OPTION 2: Take the package to the FedEx Store. SWITZERLAND stores location: https://local.fedex.com/en-ch
--USA--
OPTION 1: Call 1 800 463 3339
OPTION 2: Take the package to the FedEx Store. USA stores location: https://local.fedex.com/en-us
--CANADA--
OPTION 1: Call 1.800.463.3339. OPTION 2: Take the package to the FedEx Store. CANADA stores location: https://local.fedex.com/en-ca
8. Notify us by email the day the transport agency has picked up the package or when you have left it at the Fedex store.
Any questions you have, please let us know before returning the order.
Only you are responsible for the problems, delays or extra expenses that are caused due to not complying with the instructions, or for the return by means other than our transport agency.
9. We will make the refund of the product or products returned by the same means that you paid and within a period of 20 days from the day the logistics center notifies the receipt and quality review.
We will deduct the amount corresponding to the return shipping costs, which depend on the country of origin:
--UK AND SWITZERLAND--
1 PAIR OF BOOTS: 45€
2 PAIRS OF BOOTS: 55€
--USA AND CANADA--
1 PAIR OF BOOTS: 95€
2 PAIRS OF BOOTS: 120€
10. For more information about returns you can write to us at: shop@sendra.com